You may return most new, unopened items within 30 days of delivery for a full refund less a 10% restocking fee. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Most orders received weekdays between midnight and 10AM CST will be shipped the same day on all in-stock merchandise. Orders placed after 10am CST and on weekends are usually processed the next business day. We make every attempt to have all items in stock. However, in the event an item is out of stock, it will be shipped as soon as possible by the shipping method you have chosen.
We regret that we cannot ship to foreign countries at this time. Items shipped outside the contiguous 48 states are delivered by Parcel Post at our regular shipping charges or may be express-shipped for an additional charge. Certain heavy or oversize items cannot be shipped outside the contiguous 48 states.
Many chemicals and certain other products may not be registered for use in every state. These items will be confirmed registered in your state before shipping. If they are not, a full refund will be given.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.